How well are we doing?

It is human nature to over-simplify a problem and the IT management methods have encouraged just this.  By failing to understand how well we measure up to the needs of the business or market in real terms we can't be sure how to improve.  Businesses have become whole ecosystems with internal and external value networks that place more demands on the IT service provider.  In assessing your IT services we apply the best of commercial and academic thinking in the following ways:

• Assessment of the Business Needs: An assessment of the service needs of the business.
• Assessment of the Delivery Capability of the Service Provider: A detailed review of the delivery capability of the service provider against the needs of the business.  It embraces all IT frameworks, methods, and standards but the scope is much wider and considerably exceeds what can be achieved by these means alone.
• Defined Performance Metrics: The derivation of a tailored set of performance measures for service quality that exceeds anything in the market place today that will allow constant monitoring of real performance.