Achieving IT solution and service improvement in a changing world

We know how difficult it can be to meet customer expectations (see home page article).  We can address your specific improvement needs but as global experts in IT service provision we also understand and address both the "perception gap" and the "reality gap".  The perseption gap was identified by ITDYNAMICS™ in 2005 where commercial and internal IT solutions and services organisations alike are finding that whilst their measures of service quality suggest they are performing well, the feedback from the business customer can be less flattering.   The reality gap is worth about $2.2 trillion globally.  This is based on an estimated global spend on IT this year of $3.4 trillion (Gartner Group) and stubbornly low IT success rates of 30-35% since 1970 (Standish Chaos and others).  Both gaps are interesting given the massive investment in IT frameworks, methods, and standards over this forty year period.  We apply the best of commercial and academic thinking to your IT improvement programme and can assist in any or all of the following ways:

• Service Assessment
• IT and Business Strategy
• IT Product and Service Development

Summarising Our Capability: Working closely with your existing management team and supply partners we can provide the management and business consultancy and change management expertise to help you to develop your services in ways that will help you to improve your customer service and even help you to gain competitive advantage as industry structure models change.  We work with all elements of the IT supply chain from vendor to primary IT service provider and we work quickly and economically without the need for large numbers of consultants. Our aim is for you to succeed - and be seen to have succeeded.