What does the media say about us?

BCS, The Chartered Institute for IT, held a Thought Leadership debate entitled ‘Cloud Security - Cloud Cuckoo Land?’ on 23 November 2009 in London. David Miller began with a reference Sir Winston Churchill who said we have to decide whether we see ‘difficulty in the opportunity’ or ‘opportunity in the difficulty’.  Service Talk, the magazine of itSMF (October 2009) "Achieving Business-Focused Excellence" in which David Miller explains the thinking behind his popular book.  IT NOW Magazine (May 2009) "Staying Focused" an article describing what it takes for IT to become business focused, what is new about it, and why it is important.  CIO Magazine (September 2008) "Essential reading for CIOs". CIO Magazine (August 2008), "David Miller is a respected figure in business service management and his latest book, called "Business-Focused IT and Service Excellence" and published by the British Computer Society, is a deep dive into the topic.  Like IT governance, this is an immature field and Miller provides solid coverage and well chosen examples on his tour of the subject.  Also unlike many theoreticians who rarely leave academia, Miller works at the sharp end of BSM as a consultant and interim building on a wealth of experience at large companies."  Professional Manager Magazine (July 2008), Bridging the Perception Gap.  Reader review, Amazon: "This book is a great read for anyone who will appreciate solid, practical help in gaining an understanding of the business experience, plus in assessing and improving the performance of IT service providers of all kinds. It will still be relevant in 10 or 20 years time, despite any shifts in technology, delivery methods, international standards which apply, and the nature of the business that IT is servicing........"  Reader review, BCS: "........This book provides an excellent contribution to promoting the need for a business focus to IT services. It offers an extended approach to assessing the capability of IT services in this area and insights into improving IT performance and the contribution IT makes to business success. The unashamed view from an IT perspective makes it most suitable reading for CIOs, IT managers and IT students. However, it will also give board level and senior managers insights into how their IT departments should be supporting the business."   

Forthcoming events:

• "Business-Focused IT and Service Excellence": The economic crisis", BCS Birmingham Branch, 16 February, 2010.

David Miller is passionate about service excellence and what it can achieve for a business. His work is changing how we look at IT assessment, improvement, management, and governance.   He has spoken at single company events in the UK, USA, Sweden, and Kuwait, and at public events in the UK and Russia.  Use him to provide business insight, motivate your IT management team and IT services personnel or to facilitate discussion. We can arrange to provide public and single company events and will consider all speaking opportunities.