Achieving excellence and being seen to be excellent

How often do we use the terms service excellence and IT in the same breath? ITDYNAMICS™ has developed the notion of matching IT services to business needs and delivering these in an optimum way such that they provide a suitably high business experience. The range of services will depend upon the needs of the business but perfomance can be measured and improved. We are expert in service quality measurement. By contrast the IT industry in general has adopted an increasingly limited interpretation of the term “service” which has also limited the value it is able to create. In these organisations enterprise IT service management is concerned with the "back office" or operational concerns of information technology management re-enforced with a modus operandi derived from a cocktail of around 20-30 IT frameworks, methodologies and standards for design/integration, project management, service management, architecture, security, and regulation (legal compliance), etc.  Whilst no-one doubts the intentions of those orgnisations that create these the difficulties of implementing them and their effectiveness are well documented.

Whilst we are knowledgeable about that narrower field of service management frameworks, methods, standards and metrics, ITDYNAMICS™ has developed the means of measuring service quality in real terms so that it can be engineered to meet the business need. We also have a more refined understanding of IT maturity and what this means in terms of futures for both business and IT.

To learn more take a look at the following:

• Business-Focused IT
• The Book
• Media and Events

Summarising Our Capability: This comprehensive approach to improving IT services can be accessed through consultancy, interim, and advisory services from ITDYNAMICS™.  Consultancy and interim management will both provide a complete business solution.  If you are a professional services organisation wishing to adopt this approach then our advisory service will support your implementation and provide authorised access to our copyright materials and updates.