Achieving the ultra efficient and effective service engine

How often do we use the terms service excellence and IT in the same sentence and what does it mean?  ITDYNAMICS™ means matching IT services to business needs and delivering these in an optimum way such that they provide a suitably high business experience.  The range of services will depend upon the needs of the business.  By contrast in many organisations IT has over the years adopted an increasingly limited interpretation of the term “service” which will have also limited the value it is able to add to the business.  In these organisations enterprise IT service management is concerned with the "back office" or operational concerns of information technology management re-enforced with a modus operandi derived from a cocktail of around 20-30 IT frameworks, methodologies and standards for design/integration, project management, service management, architecture, security, and regulation (legal compliance), etc.

Whilst we are interested in the narrower field of service management frameworks, methods, standards and metrics, ITDYNAMICS™ has developed the means of measuring service quality in real terms so that the total business experience (and the business value) can be improved. We also have a more refined understanding of IT maturity and what this means in terms of futures.

To learn more take a look at the following:

• Business-Focused IT
• The Book
• Media and Events

Summarising Our Capability: This comprehensive approach to improving IT services can be accessed through consultancy, interim, and advisory services from ITDYNAMICS™.  Consultancy and interim management will both provide a complete business solution.  If you are a professional services organisation wishing to adopt this approach then our advisory service will support your implementation and provide authorised access to our copyright materials and updates.