Established in 1999 ITDYNAMICS™ is a specialist management and business consultancy that helps clients to achieve greater business success by maximising the impact of IT services.  We revitalise businesses, revitalise software and services organisations, and promote IT service excellence. We work with businesses and organisations that regard technology and IT services providers as being critical to their success, as well as with technology and services organisations that regard service excellence as an essential goal. We provide intellectual, creative, and practical help, we have an in depth understanding of both IT demand and supply, we lead global and local assessment and performance improvement programmes, and.we operate throughout the UK and internationally.

David Miller is the owner and managing director at ITDYNAMICS™. He has held two previous director roles, at British Rail (winning an industry award for strategic marketing for his preparation of IT for a trade sale at the time of rail privatisation) and at CSC Computer Sciences Corporation, and is a senior figure within business and IT.  As MD of ITDYNAMICS™ he now works with organisations as a board level consultant or interim manager to plan and manage business change.  David Miller is also a leading authority on service management, and future industry and business models.

ITDYNAMICS™ is also the home of "Business-Focused IT", the Service Excellence Model and the New Maturity Model. David Miller is the author of "Business-Focused IT and Service Excellence" BCS 2008 [ISBN 978-1-902505-88-6]. See: Service Excellence, BCS Books, and Amazon. Now in its second edition and available worldwide, it is described by CIO Magazine as one of three books that every CIO should have on their "to read" pile and it is  becoming acknowledged as the definitive approach to assessing and improving IT services, see Service Excellence.