Home

ITDYNAMICS™ - consultancy and change management

Established in 1999 ITDYNAMICS™ is a specialist management and business consultancy that helps clients to achieve greater business success by maximising the impact of IT services.  We revitalise businesses, revitalise software and services organisations, and promote IT service excellence.

We work with businesses and organisations that regard technology and IT services providers as being critical to their success, as well as with technology and services organisations that regard service excellence as an essential goal. We provide intellectual, creative, and practical help, we have an in depth understanding of both IT demand and supply, we lead global and local assessment and performance improvement programmes, and.we operate throughout the UK and internationally.

  
2008_0415-0017resized.jpg

David Miller is the owner and managing director at ITDYNAMICS™. He has held two previous director roles, at British Rail (winning an industry award for strategic marketing for his preparation of IT for a trade sale at the time of rail privatisation) and at CSC Computer Sciences Corporation, and is a senior figure within business and IT.  As MD of ITDYNAMICS™ he now works with organisations as a board level consultant or interim manager to plan and manage business change.  David Miller is also a leading authority on service management, and future industry and business models.

View David Miller's LinkedIn Profile

 

ITDYNAMICS™ is also the home of "Business-Focused IT", the Service Excellence Model and the New Maturity Model. David Miller is the author of "Business-Focused IT and Service Excellence" BCS 2008 [ISBN 978-1-902505-88-6]. See: Service Excellence, BCS Books, and Amazon. Now in its second edition and available worldwide, it is described by CIO Magazine as one of three books that every CIO should have on their "to read" pile and it is  becoming acknowledged as the definitive approach to assessing and improving IT services, see Service Excellence.

 

ITDYNAMICS™ - revitalising businesses

Achieving business improvement through new business models, business change and IT alignment

Read more...
 

ITDYNAMICS™ - revitalising software and services organisations

Achieving IT service improvement and service development opportunities in a changing world

Read more...
 

ITDYNAMICS™ - and service excellence

Achieving the ultra efficient and effective service engine

Read more...
 

ITDYNAMICS™ - Useful Links

Businesses and professional groups with whom we have an association

Read more...
 

ITDYNAMICS™ - contact us

Would you like to call, write, or email us? 

Read more...
 

“David led a step change in the way Engineering IT understood and delivered a value adding service to BNFL.  Key to this were David’s lead in the strategic development of the Engineering IT requirements, and what is meant by service management.”

Dr R.J. Page, Head of Technical Services, BNFL Engineering.